Terms and Conditions

In these Terms and Conditions, the words 'we' and 'us' refer to Cambridge Strategy Publications. The words 'you' and 'your' relate to customers of Cambridge Strategy Publications.

Delivery

1. We accept orders for delivery anywhere in the world.

2. Audits are shipped as soon as payment has been received. They are delivered by a traceable delivery service and require a signature as proof of receipt before the order will be released to you by the courier.

3. Please allow 2 days for delivery in the UK, up to 5 days to Europe and up to 10 days to the rest of the world. See our shipping prices.

4. Cambridge Strategy Publications cannot be responsible, for any duties, taxes, or clearing charges that may be levied by the authorities in some destination countries. These charges are your responsibility and will vary. We cannot predetermine what the charges will be. The charges may be billed directly to you by your customs authority, or may be billed to you by us. We suggest that you call your local customs office if you would like more information on customs duties in your country. If you have any special delivery requirements, please advise us by e-mail by completing our contact form at the time of ordering.

5. When you buy any printed audit, you automatically receive free access to the online edition. We will include details of how to access the online edition when we send your printed audit(s).

Payment

6. Prices are quoted in British Pounds Sterling. Payment must accompany your order.

7. If you are paying by credit card, we will debit your card account in Pounds Sterling, but your card provider will show the charge in your local currency at the prevailing exchange rate.

8. If you prefer to pay by cheque or money order, we will send you an invoice in British Pounds Sterling. The invoice carries full payment instructions. Cheques and money orders must be made out in British Pounds Sterling and should be payable to Cambridge Strategy Publications Ltd.

Returns, refunds, cancellations and replacements

9. We offer a full refund guarantee. If for any reason you are unhappy with your purchase, simply return the audits to us in their original condition within 30 days of receipt of your order and before you access the online edition. We will issue a full refund for the price you paid for the item. (Please note that refunds for credit card orders can only be made as refunds to your credit card account). Please also note that, once you access an audit online, this refund guarantee is no longer valid.

10. If the return is due to an error we have made or because the goods are faulty we will automatically refund your delivery charges. In all other cases, you will be responsible for the cost of returning the goods.

11. In all cases, please contact us before returning goods ordered from us to arrange for a replacement or refund. Please see contact details below.

12. Goods must be returned in their original condition. For your own protection we recommend that you use a recorded-delivery service. This returns policy is in addition to, and does not affect, your statutory rights.

Contact details

Privacy Policy

  • Who we are. In this Privacy Policy references to'we' and 'us' are Cambridge Strategy Publications.
  • What information we collect and how. The information we collect via this website may include:
    (a) Any personal details you type in and submit, such as name, address, email address, etc.
    (b) Your IP address (this is your computer's individual identification number) which is automatically logged by our web server. This is used to note your interest in our website and track your order/s.
    (c) Under no circumstances will we hold sensitive payment details such as your card number, expiry date and security code.
  • What we do with your information. Any personal information we collect from our website will be used in accordance with the UK Data Protection Act 1998 and other applicable European laws. The details we collect will be used:-
    (a) To process your order and to provide after-sales service.
    (b) To comply with legal requirements.
    (c) In certain cases we may use your email address to send you information about new products. In such a case you will be offered the option to opt in/out before completing your purchase.
    We will never pass the information we collect to third parties not involved in supplying our online service. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our e-mails for us. Rest assured that third parties will not be allowed to use your personal information for their own purposes.
  • Your rights.
    a) You can ask us to update or remove your personal information by completing our contact form or by writing to us at Cambridge Strategy Publications, Station Offices, Station Yard, Axminster, Devon EX13 5PF UK. However, please note that we may need to keep some personal data in order to process orders or to comply with customer service or after sales obligations.
    b) You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us at the above address, enclosing a cheque for £10 payable to Cambridge Strategy Publications Ltd to cover our administration costs.